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Refund Policy

Effective: September 1, 2026 · Operator: Cacao Group LLC · Contact: info@gollog.me

This page describes how refunds work for Gollog Pro, the paid subscription for me.gollog.me. Basic (Free) does not involve charges and is not covered here.

Who processes payments and refunds​

Gollog Pro subscriptions are sold through Paddle, which acts as merchant of record. Your card or payment statement may show Paddle rather than Gollog. Paddle handles payment collection, receipts, tax where applicable, subscription renewals, and refund eligibility.

Refunds for Gollog Pro are governed by Paddle’s Refund Policy and Paddle Buyer Terms. Those documents set out when you may withdraw a transaction, request a refund, or cancel a subscription, including any country-specific statutory rights that apply to your purchase.

How to request a refund or cancel​

To withdraw from a purchase, request a refund, or cancel a subscription, contact Paddle using one of these methods:

  • Use the View receipt or Manage subscription link in your Paddle transaction confirmation email
  • Visit paddle.net and select Request refund or manage your subscription
  • Submit a request through the support link in your receipt or on your account billing page

If eligible, Paddle will process refunds using your original payment method where possible. Allow up to 14 days after approval for the refund to appear, depending on your bank or card issuer.

You can cancel a subscription at any time to stop future renewals. Cancellation takes effect at the end of your current billing period unless Paddle’s policy or applicable law provides otherwise.

Account deletion and Gollog Pro refunds​

If you choose to delete your Gollog account while Gollog Pro is active, we cancel your subscription immediately and may refund part of your current paid billing period through Paddle, as merchant of record:

  • We calculate how much of your current paid period remains unused (by time), based on the price you paid for that period.
  • 70% of that unused amount is refunded to your original payment method where possible.
  • 30% of the unused amount is retained by Gollog as an early-cancellation fee.

Example (annual): USD $71.88/year — if you delete your account two months into the paid year, about $11.98 is treated as used and $59.90 as unused; we refund about $41.93 (70% of $59.90) and retain about $17.97 (30%).

Estimates shown in the app before you confirm deletion are for convenience only. The final refund is determined when your account is deleted and processed by Paddle; rounding, taxes, currency, and prior adjustments may affect the exact amount.

Complimentary billing pause (one per account)​

Before deleting your account, Gollog may offer a one-time complimentary extension of your next billing date: one week for monthly subscriptions or one month for annual subscriptions. This delays your next charge; it does not charge an additional fee for the extension period.

  • Each account may use this billing pause at most once, ever.
  • Time added by a billing pause is not included when calculating unused subscription value if you later delete your account. Refunds are based on your original paid billing period, not any complimentary extension.
  • If you are already in a complimentary extension period when you delete your account, you may receive no refund for subscription fees because the paid period may already be fully used.

Product and technical issues​

If you experience a persistent technical issue with Gollog Pro or cannot access features as described, contact us first at info@gollog.me so we can try to resolve it. If the issue cannot be resolved, contact Paddle support as described above and include details of the problem and any response you received from us.

Chargebacks​

Please contact Paddle before initiating a chargeback or payment dispute with your bank or card issuer. Paddle’s Buyer Terms explain how chargebacks are handled.

Your consumer rights​

Nothing in this page limits mandatory refund, withdrawal, or cancellation rights you may have under applicable consumer protection law in your country or region. Where local law or Paddle’s Refund Policy provides you with greater protection, those rights apply.

Changes​

We may update this page to reflect how Gollog Pro is sold or to align with Paddle’s published policies. The effective date above will change when we do.

See also: Terms of Service · Privacy Policy · gollog.me